CoupleSpace Privacy Policy

Welcome to CoupleSpace. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app (iOS and Android).

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect the following personal information:

• Email address
• Name
• Phone number
• Payment information (e.g., credit card details, billing + shipping address)

We may also collect non-personal information about you, including:

• Browser type
• Device type
• IP address
• Browsing behavior (e.g., pages viewed, links clicked)

How We Use Your Information

• Managing and processing orders
• Shipping products
• Processing payments

• Enhancing user experience on our website
• Analyzing site usage and trends
• Improving customer service and support
  • This may include showing partially masked login info to help paired partners regain account access

• Sending updates and information related to your purchases
• Sending promotional materials and newsletters (with your consent)
• Responding to inquiries and customer service requests

Data Protection

We use a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include SSL encryption, secure servers, and restricted access to personal data.

All data transfers between your device and our servers are protected using industry-standard TLS (Transport Layer Security) encryption protocols. This ensures that your personal information, messages, and activity data are securely encrypted during transmission and cannot be intercepted or read by unauthorized parties. Additionally, we implement secure API endpoints with token-based authentication to prevent unauthorized access to your data.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are contractually obligated to keep your information confidential and secure.

We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Rights

You have the right to access and update your personal information. You can do this by logging into your account on our app or by contacting us directly.

You can opt-out of receiving promotional emails or texts from us at any time by following the unsubscribe link in any email you receive from us or by contacting us directly.

You can request the deletion of your personal data by contacting us. We will take reasonable steps to delete your information from our records, unless we are required to retain it by law or for legitimate business purposes. Please reach out to us via email at support@ioiocouples.com to have your data deleted. We will get back to you with deletion confirmation within 1 business day.

Email Communications & Newsletters

By signing up for CoupleSpace, you may receive occasional newsletters, product updates, and promotional materials from us. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email, or
• Contacting us at support@ioiocouples.com

European users: If you believe you were subscribed without proper consent or no longer wish to receive our newsletter, please email us directly or unsubscribe using the link provided—we'll respect your preferences immediately.

We will continue to send essential, non-promotional messages (e.g., order confirmations, account updates) even if you opt out of marketing emails.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control the use of cookies at the individual browser level.

In addition to the Usage Data, we may also collect the following Google User Data if a user decides to sign in to the Service with Google:

• Primary Google Account email address: This information is used to identify you and your account.
• Personal information you've made publicly available on Google: This may include your name, profile picture, and other information you have chosen to share publicly on your Google profile.

We will only use Google User Data for the purposes outlined in this Privacy Policy and will not share it with any third-party without your consent. We adhere to Google's Limited Use requirements, which restrict the use of Google User Data for unauthorized purposes.

Please note: You can manage and control the privacy settings of your Google Account at any time through your Google Account settings. This allows you to control what information is publicly available and what data Google collects about you.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the bottom of this policy.

If you have any questions or concerns about this privacy policy, please contact us at our support email.

support@ioiocouples.com

January 14, 2026